Question 1

How often should I get my outdoor surfaces cleaned?

Accepted Answer

The frequency of cleaning outdoor surfaces depends on various factors, including the amount of trees overhanging your lot, how close you are to water, and how much the sun hits your surfaces. Stain Erasers recommends annual or semi-annual maintenance (depending on climate) to keep your outdoor surfaces clean and stain-free.

Question 2

Are the cleaning solutions used harmful?

Accepted Answer

StainErasers' cleaning solutions are eco-friendly, non-toxic, and biodegradable. We take every precaution possible to minimize any damage to the surrounding vegetation.

Question 3

What should I do if I have pets?

Accepted Answer

We recommend that you keep your pets inside while the work is being completed and for a few hours afterwards to avoid any contact with the cleaning solutions. Once the solution has dried it is safe for your pets to walk on. We recommend a minimum of 3 hours from the time we apply the cleaning solution before walking on any surface.

Question 4

Do I need to have a water supply on to the outside of my house?

Accepted Answer

Yes, we require access to your water supply on the outside of the house to complete the cleaning service.

Question 5

Do I need to be home when the work is being completed?

Accepted Answer

You do not need to be home when the work is being completed. We just ask that you have your windows shut, and your water supply on to the outside of your house when we are working on your property.

Question 6

Do you offer services for commercial properties?

Accepted Answer

Yes, we offer outdoor cleaning services for both residential and commercial properties.

Question 7

Can you work during the night or early in the morning?

Accepted Answer

Yes, depending on the circumstances. Typically, we work between 7am- 6pm.

Question 8

Are your workers trained and insured?

Accepted Answer

Yes, our workers are fully trained and insured, and we would be glad to provide proof of insurance upon request.

Question 9

Do you have to come out to give me a quote?

Accepted Answer

Depending on the project, we can give you a price estimate over the phone or by email. For some projects, an on-site inspection may be required.

Question 10

How do I get a quote?

Accepted Answer

You can call us at 1 (833) 605-2572 or go online and request a free quote online at stainerasers.com/free-quote.

Question 11

How long is my quote valid for?

Accepted Answer

Your quote is valid for 30 days from the date it was provided.

Question 12

When do I have to pay for the work?

Accepted Answer

We ask that all payments be made within 3 days of the completion of the work, unless otherwise discussed by the sales representative giving the estimate.

Question 13

Are your methods safe for the environment and pets?

Accepted Answer

Yes, our product is non-toxic and eco-friendly, making it safe for the environment, pets, and people.

Question 14

How often should I use your services?

Accepted Answer

Our product can provide protection against future growth for over 1 year. However, the frequency of application may vary depending on the climate and conditions of your specific location. We recommend an annual application for best results in Northern climates, and Bi-annual in Southern climates.

Question 15

Are your services guaranteed?

Accepted Answer

Yes, we offer a satisfaction guarantee for our service. If you are not satisfied with the results, we will do everything we can to make it right, or your money back.

Question 16

How much does your services cost?

Accepted Answer

The cost of our product varies depending on the size of the area being treated and other factors. Please contact us for a free estimate.

Question 17

How long does an application take?

Accepted Answer

The length of an appointment varies depending on the size and elevation of the area being treated. On average, it takes 1 hour to perform our service for an 1,800 sq. ft. home or business. However, our technicians will give you an estimated timeframe when scheduling the application.

Question 18

How do I pay for the service?

Accepted Answer

We accept various forms of payment, including cash, check, and credit/debit cards.

COMMERCIAL & RESIDENTIAL EXTERIOR CLEANING

(866) 357-WASH

Call or Click Today!
1 (866) 357-WASH

Call or Click Today!

1 (833) 605-2572

COMMERCIAL & RESIDENTIAL EXTERIOR CLEANING

(866) 357-WASH

Call or Click Today! 1 (866) 357-WASH

Call or Click Today!

1 (833) 605-2572

Call or Click Today!
1 (866) 357-WASH